there’s a customer i’ll always remember from when i worked at the pizza hut in waite park. she was a very rude, older woman that lived in an “only okay” apartment.
she was so against paying for sides of marinara sauce that she took her complaint all the way up to corporate because “they didn’t used to charge for it.” this was before i worked there. the result was that she could have as much free sides of sauce as she wanted.
no joke — she would get 10 cups sometimes. i’d have to put them in a pizza box. somehow this also turned into her getting any large pizza, regardless of toppings, for $12. she ordered a few times a month and never tipped.
if it was up to me, i would have told he to take her business elsewhere. but the rule was that if you didn’t comply you might get fired.
later that year, i took a job at domino’s and she tried to pull the same shit. maybe management at pizza hut changed and they finally told her to get lost.
the manager at domino’s didn’t put up with her nonsense and made her pay normal prices for her pizza and her sides of sauce. to this day, getting to tell her no is one of the most satisfying things i’ve ever done.